Cancellation Policy
Last updated July 22, 2026. This page explains how cancellations, reschedules, and deposit handling work for Stouffville Cleaning Service Pros.
Rescheduling
If you need to move your booking, please use the manage booking link from your confirmation email or contact us as soon as possible.
48 hours or more notice
If you cancel or reschedule at least 48 hours before your scheduled visit, your deposit can be refunded or applied to a new booking date.
24 to 48 hours notice
If you cancel within 24 to 48 hours of the booking, your deposit is non-refundable, but we may allow a one-time reschedule credit at our discretion.
Less than 24 hours notice
If you cancel with less than 24 hours notice, the deposit is non-refundable.
Same-day cancellations, lockouts, or no access
If our team arrives and cannot access the property, or if the visit is canceled on the same day, the deposit is non-refundable and an additional fee may apply if costs have already been committed to the booking.
Recurring bookings
Recurring service can be canceled or rescheduled for future visits, but the same notice windows above apply to each scheduled visit.
Deposits
Deposits are collected to reserve your appointment time and staffing. Any approved refund is returned to the original payment method when possible.
Contact
Email: [email protected]
Text: (289) 460-4735